We implement ERP, CRM, and automation platforms built around the realities of Australian clinical, aged-care, and disability-services operations. From clinical referral CRM and PRODA-integrated NDIS claiming to SIRS incident workflows and TGA-aware quality systems.
Health providers, aged-care operators, and NDIS providers manage some of the highest-stakes customer relationships in any sector. A missed referral means a patient waits longer. A late NDIS intake means a participant goes another week without support. A misfiled aged-care incident triggers an SIRS breach. Every interaction has consequences that generic CRM tools do not understand.
The regulatory environment is just as unforgiving. NDIS providers operate under the NDIS Quality and Safeguards Commission with SIRS reporting obligations, worker-screening requirements, and evidence-based practice standards. Aged-care operators work to the Aged Care Quality and Safety Commission standards with tight incident-reporting timeframes. Hospitals and primary-care networks sit inside state-based clinical frameworks alongside TGA product regulation and the Australian Privacy Principles.
We build business systems that respect both dimensions. The care relationship and the compliance envelope.
Participant intake, plan allocation by support category, service agreement creation, roster and service booking, and claim submission via PRODA. Reconciliation of NDIA payments back against services delivered, with full audit trail for Commission review.
Quality reporting aligned with the Aged Care Quality and Safety Commission standards. Serious Incident Response Scheme workflows capture incidents at source, trigger 24-hour and 5-day notification paths, and maintain evidence for accreditation.
Referral source tracking, automated acknowledgement, and integration with the clinical system so referring GPs and specialists see status updates without calling the practice. Account-managed relationships with major referrers supported by activity history and SLA reporting.
Eligibility screening, consent tracking, visit scheduling across multi-arm protocols, protocol-deviation documentation, and integration with REDCap or sponsor EDC systems. Recruitment analytics surface which referral channels produce qualified participants.
NDIS Worker Screening Check, Working with Children, first-aid and CPR currency, mandatory training, and professional registrations tracked in one register. Expiry alerts at 90, 60, and 30 days. Roster systems block assignment when credentials lapse.
Real-time NDIS plan utilisation against support-category budgets. Early alerts at 80, 90, and 100% utilisation let support coordinators intervene before plans are exhausted. Integration with specialist platforms (Lumary, Visibility, ShiftCare) keeps operational delivery running in familiar tools.
Our healthcare and NDIS clients include multi-site aged-care networks, NDIS-registered providers scaling nationally, hospital networks with active referral and clinical-trial programs, and biotech and clinical research organisations running trials. Melbourne hosts Australia’s densest health and biotech cluster. Adelaide brings additional biotech capability around SA Health and SAHMRI.
Book a free 30-minute systems review. We’ll assess your current setup, identify compliance gaps, and outline a fixed-price implementation plan.