Question 1

What does managed IT support from AMBR IT include?

Accepted Answer

Our managed IT service covers proactive monitoring, cloud infrastructure management, cybersecurity, helpdesk support, patch management, and strategic IT consulting. You get a dedicated local Australian team, not an offshore call centre.

Question 2

How quickly do you respond to IT issues?

Accepted Answer

Critical issues are responded to within 1 hour, high-priority issues within 4 hours. Our monitoring systems often detect and resolve problems before you are even aware of them.

Question 3

Do you provide 24/7 IT support?

Accepted Answer

Yes. Our managed IT clients have access to 24/7 monitoring and after-hours emergency support. Business-critical systems never sleep and neither does our alerting infrastructure.

Question 4

Can you manage our Microsoft 365 and Azure environment?

Accepted Answer

Absolutely. Microsoft 365, Azure, and the broader Microsoft ecosystem are our speciality. We handle licencing, security configuration, user management, compliance, and ongoing optimisation so your team can focus on the business.

IT Support & Managed Services

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