Question 1

What's the difference between the Dynamics 365 modules?

Accepted Answer

Dynamics 365 is a family of products, not one thing. Sales handles pipeline and forecasting. Customer Service handles cases, SLAs, and omnichannel. Customer Insights handles marketing automation and customer data. Business Central is the ERP for SME and mid-market. Finance & Operations (F&O) is the enterprise-tier ERP. Field Service handles dispatch and asset management. Most clients start with one module and add others as the business case becomes clear.

Question 2

Dynamics 365 vs. Salesforce — which is right for our Australian business?

Accepted Answer

If you're already on Microsoft 365, Business Central, or Power Platform, Dynamics 365 has a material integration advantage and the licensing often comes bundled at meaningful discount. If your team needs the deepest customisation, the largest app ecosystem, and the most mature cloud-native operations, Salesforce edges ahead. We deploy both and recommend honestly per fit — roughly half of our CRM engagements land on each platform.

Question 3

How much does a Dynamics 365 implementation cost in Australia?

Accepted Answer

A focused single-module Dynamics 365 Sales rollout for a 20–80 user team typically lands between $40,000 and $120,000 all-in. Multi-module deployments (Sales + Customer Service + Customer Insights) typically run $120,000–$300,000. Enterprise F&O implementations sit between $500,000 and $2M+. Licences add roughly $25–$210 per user per month depending on module mix. We give you a fixed price after discovery.

Question 4

Can you migrate us from older Dynamics versions (CRM 2011, 2013, 2015, on-prem)?

Accepted Answer

Yes. We routinely migrate organisations from on-premise Dynamics CRM, Dynamics NAV, Dynamics GP, and Dynamics AX onto modern Dynamics 365. We bring the customisations across as upgrade-safe extensions, migrate data under triple backup, and rebuild integrations on modern Power Platform foundations so future upgrades don't break anything.

Question 5

Do you support Dynamics 365 + Power Platform together?

Accepted Answer

Yes — that combination is one of the strongest cases for choosing the Microsoft stack in the first place. We build Power Apps that extend Dynamics, Power Automate flows that orchestrate cross-module processes, Power BI dashboards that combine pipeline with financial data, and AI Builder / Copilot configurations where they actually add value.

Question 6

Can you rescue a stalled or broken Dynamics 365 project?

Accepted Answer

Yes. Dynamics 365 rescues are a regular engagement type. Common patterns we see: over-customisation that breaks every release, abandoned implementations from vendors who've moved on, broken data migrations from older Dynamics versions, and projects where the platform was sold before anyone mapped the business process. We start with a forensic review, stabilise, then plan and execute remediation.

Question 7

Where in Australia do you deliver Dynamics 365 work?

Accepted Answer

Australia-wide, with on-the-ground delivery experience in Sydney, Melbourne, Brisbane, Canberra, Adelaide, and Perth. Industry depth in financial services, government contracting, professional services, construction, manufacturing, wine, healthcare/NDIS, and education.

Question 8

Do you provide ongoing Dynamics 365 admin and developer support?

Accepted Answer

Yes. Most clients keep us on monthly retainer after go-live for admin, new feature work, integration changes, and quarterly wave-release readiness. You get unlimited support from the same Australian engineers who built your environment.

Dynamics 365 partnerfor Australian businesses.

Six modules, one Microsoft stack.

Sales

Customer Service

Customer Insights

Business Central

Finance & Operations

Field Service

Dynamics 365 Sales + Customer Insights for a Sydney wealth manager

Dynamics 365, delivered locally.

Dynamics 365 questions Australian buyers ask.

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